Privacy Policy
1. Introduction
At ravarora.com (“we,” “us,” or “our”), we are committed to protecting and safeguarding your personal data. We recognize that privacy is fundamental to your rights and freedoms, and as such, we approach data protection with the highest standards of transparency, accountability, and ethics. This Privacy Policy outlines how we collect, use, store, and share your personal information, and how we ensure compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users of ravarora.com and covers the personal data collected through our website, products, services, communications, and social media channels. For the purposes of the GDPR and other relevant data protection laws, ravarora.com is the data controller of your personal data. This means we determine the purposes and means of the processing of your personal data.
If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].
3. Categories of Data We Process
We may collect and process the following categories of personal data:
– Usage Data: This includes information such as your IP address, browser type and version, time zone settings, page interaction information, referral source, and the pages you visited during your session.
– Account Data: If you register an account with us, we may process your full name, address, email address, and telephone number.
– Profile Data: Includes your preferences, purchase history, user behavior, account settings, and usage habits related to content and services on ravarora.com.
– Communication Data: Comprises your interactions with our support team, including emails, feedback submissions, complaint correspondence, and live chat logs.
– Technical Data: Includes details about the devices you use to access our services, such as device type, operating system, screen resolution, and system configurations.
– Transaction Data: Includes order details, billing and shipping addresses, payment confirmations, and product delivery history.
– Preference Data: Comprises your expressed marketing preferences, newsletter subscriptions, content interests, and consent records.
We only collect personal data necessary for the purposes defined in this policy and in accordance with lawful data collection principles.
4. Legal Bases for Processing
We process your personal data under several legal bases established by the GDPR:
– Consent: When you voluntarily provide data (e.g., newsletter sign-ups or marketing preferences), your consent allows us to use that data for specified purposes.
– Contractual Necessity: Where processing is necessary for the performance of a contract with you, such as account creation, order fulfillment, or payment processing.
– Legitimate Interests: For purposes including ensuring website security, preventing fraud, improving user experience, and internal analytics — provided that such interests are not overridden by your fundamental rights and freedoms.
– Legal Obligations: In some cases, processing your data is necessary for compliance with applicable legal obligations or regulatory requirements.
For users protected under the CCPA, we do not “sell” your personal information within the meaning of the CCPA.
5. Your Rights
You have several rights under data protection laws, which include:
– Right of Access: You are entitled to obtain confirmation of whether and how we process your data.
– Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data.
– Right to Erasure: Where applicable, you may request the deletion of your data (“right to be forgotten”).
– Right to Restrict Processing: You may request restriction of your data processing under certain conditions.
– Right to Data Portability: You may receive your personal data in a structured, machine-readable format and transmit that data to another controller.
To exercise any of the above rights, please contact us at [email protected]. We will verify your identity before processing any request.
6. Security Measures
We implement robust technical and organizational measures to protect your personal data from unauthorized access, accidental loss, destruction, or disclosure. These measures include:
– Encryption of data both in transit and at rest.
– Firewall and intrusion detection systems.
– Role-based access controls and secure authentication mechanisms.
– Regular data backups and redundancy systems.
– Mandatory data privacy training for our team members.
– Continuous monitoring and vulnerability assessments.
While we strive to protect your personal information, no system can guarantee absolute security. We encourage you to safeguard your information and use strong passwords.
7. International Transfers
If your personal data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission) are in place to maintain the protection of your data, regardless of the jurisdiction in which it is processed. We also ensure compliance with other regional privacy frameworks where applicable.
8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting obligations. Retention periods are defined as follows:
– Usage Data: Up to 36 months for analytics and performance optimization.
– Account and Profile Data: Retained until you delete your account or request data erasure.
– Communication Data: Retained for up to 24 months after the last contact.
– Transaction Data: Retained for 7 years in compliance with accounting and tax regulations.
– Preference Data: Retained until you modify or withdraw your consent.
After the applicable retention period, data is securely deleted or anonymized.
9. Cookie Policy
Our website, ravarora.com, uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that enable core website functionalities and analytics tracking. We classify cookies as:
– Essential Cookies: Required for accessing secure areas, account login, and shopping cart functionality.
– Functional Cookies: Allow us to remember your preferences and settings.
– Analytics Cookies: Help us understand user behavior, site performance, and improve content delivery.
– Performance Cookies: Used to monitor load times and user experience across devices.
10. Cookie Management and Compliance
You have the right to decide whether to accept or reject cookies. On your first visit to ravarora.com, you will be presented with a cookie banner enabling you to set your preferences. You can also adjust your browser settings to reject all or some cookies. For visitors under the GDPR, we only place non-essential cookies based on your explicit consent. California residents may opt out of the “sale” of personal information by adjusting their cookie settings or contacting us.
11. Protection of Children’s Information
We do not knowingly collect or process personal data from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at [email protected]. We will take prompt steps to delete such information from our systems.
12. Policy Updates and Notifications
We may modify or update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. Substantial changes will be communicated to users via on-site notifications or email where applicable. We encourage you to review this Privacy Policy regularly to stay informed about how your data is protected.
13. Contact
If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal data, please contact us at:
We are committed to full compliance with applicable data protection laws, including the GDPR, CCPA, and other relevant privacy regulations. Your privacy matters — and we are here to help.